Last updated: September 16, 2026 · Effective date: September 16, 2026
Contents
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.
Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a service used by the website, such as an analytics provider). They can also be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period or until you delete them).
2. How We Use Cookies
lemonreach uses cookies and similar technologies for the following purposes:
- Essential functionality: to enable core features such as user authentication, session management, and security
- Analytics and performance: to understand how visitors interact with our website, which pages are visited most, and to identify areas for improvement
- Functional preferences: to remember your settings and preferences for a more personalised experience
- B2B visitor identification: to identify which companies are visiting our website, based on IP address, for sales and marketing purposes
We do not use cookies to track you across unrelated third-party websites for behavioural advertising.
3. Cookies We Use
Below is an overview of the cookies used on lemonreach.com:
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or setting your privacy preferences.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| __Host-lemonreach_language | lemonreach | Remembers a language you explicitly select. Contains only en or sv, with no IP address, country, or unique identifier. | Browser session |
| CognitoIdentityServiceProvider.* | AWS Cognito | User authentication and session management | Session / 30 days |
| cookie_consent | lemonreach | Stores your cookie consent preferences | 1 year |
Automatic country-based language selection does not set a cookie or use browser storage. The language cookie is set only when you use the language selector, to provide the preference you requested during your session. It is sent over HTTPS, cannot be read by scripts, and is not used for tracking. You can change it by selecting another language or remove it in your browser settings. Browsers that restore sessions may retain session cookies after restarting.
3.2 Analytics Cookies
These cookies help us understand how visitors use our website by collecting information anonymously. This data helps us improve our website and your experience.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _mf* | Mouseflow | Session recordings, heatmaps, and user behaviour analytics to improve the website experience | Session / up to 1 year |
| radar_* | Snitcher | Identifies the company associated with a visitor's IP address for sales lead qualification; the resulting company name and domain may be attached to that visitor's Mouseflow session | Session / up to 1 year |
Mouseflow may record mouse movements, clicks, scrolling, and form interactions (excluding sensitive fields) to help us understand how users navigate our platform. For more information, see Mouseflow's Privacy Policy.
Snitcher identifies the organisation behind a visit (company name, domain, industry) using the visitor's IP address; it does not identify you personally. For more information, see Snitcher's Privacy Policy.
3.3 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preference or display settings. If you do not allow these cookies, some features may not function as intended.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| user_preferences | lemonreach | Stores user interface preferences and settings | 1 year |
4. Third-Party Cookies
Some cookies on our website are set by third-party services that we use. We work with the following third parties that may set cookies:
- AWS Cognito: for authentication and session management
- Mouseflow: for website analytics, session recordings, and heatmaps
- Snitcher: for B2B visitor identification (company-level, from IP address)
- Google: when you use Google OAuth to sign in to your account, or via Google Tag Manager, Google may set cookies related to authentication or tag delivery
We do not control the cookies set by these third parties. Please refer to their respective privacy policies for more information on how they use cookies.
5. Your Choices
You have several options for managing cookies:
5.1 Cookie Consent Banner
When you first visit lemonreach.com, you will be presented with a cookie consent banner where you can:
- Accept all cookies: consent to the use of all cookies
- Reject non-essential cookies: only strictly necessary cookies will be used
- Customise preferences: choose which categories of cookies to allow
You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our website.
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, although this may affect the functionality of our website. Common browser cookie management links:
5.3 Mouseflow Opt-Out
You can opt out of Mouseflow tracking specifically by visiting mouseflow.com/opt-out.
5.4 Snitcher Opt-Out
Rejecting the "Analytics" cookie category in our banner prevents Snitcher from running on our site. You can also contact Snitcher directly regarding your data.
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you through our website and update the "Last updated" date at the top of this page.
7. Contact Us
If you have any questions about our use of cookies, please contact us: