lemonreach is an AI-powered B2B cold outreach platform that helps sales professionals discover new prospects using AI-powered search, enrich prospect data with verified work emails, generate personalised outreach by email, LinkedIn, and phone, and manage outreach campaigns. lemonreach is operated by lemonreach AB, a Swedish limited company (aktiebolag) with company registration number 559583-3822, with its registered address at Industrigatan 4A, 212 14 Malmö, Sweden.

References to "lemonreach", "we", "us", or "our" in these Terms refer to lemonreach AB. References to "you" or "User" refer to the individual or entity accessing or using the Service.

By registering for an account, accessing, or using lemonreach (the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), including our Data Processing Agreement, which forms part of these Terms. You also acknowledge our Privacy Policy and Cookie Policy, which explain how we handle personal data and cookies.

lemonreach is a business-to-business service. You confirm that you use the Service for purposes relating to your trade, business, or profession, and not as a consumer.

If you are using lemonreach on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

You must be at least 18 years old to use lemonreach. By using the Service, you confirm that you meet this requirement.

To access lemonreach, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Keep your account credentials confidential and not share them with third parties
• Notify us immediately at [email protected] if you suspect unauthorised access to your account
• Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, are being used fraudulently, or are in violation of these Terms.

4.1 Subscription Plans

lemonreach is offered on a subscription basis. Plans are billed on a quarterly or annual cycle. Annual plans are offered at a discounted rate compared to quarterly billing. The specific features, credit allowances, campaign storage periods, and pricing for each plan are set out on our pricing page at lemonreach.com/pricing.

Campaigns are deleted automatically once they are older than the campaign storage period of your plan, as described in Section 11 of our Data Processing Agreement. You are responsible for exporting any campaign data you want to keep before then.

4.2 Credit System

lemonreach operates on a credit-based model. Credits are consumed as follows:

• Email generation: 1 credit per email generated by AI, whether within a sequence, as a one-off draft, or as an AI-drafted template
• LinkedIn messages: 1 credit per LinkedIn message written by AI within a sequence
• Email enrichment: 2 credits per prospect enriched for a work email
• Phone enrichment: 4 credits per prospect enriched for a direct phone number

Content you write yourself does not use credits. Enrichment credits are refunded when no work email or phone number is found. Current rates are also listed on our pricing page. Credits from your subscription and from the AI Prospecting add-on are drawn from the same pool.

Credits are allocated monthly according to your subscription plan, as specified on the pricing page or in your signed agreement. Unused credits do not roll over to the following billing period unless otherwise stated in your plan description.

4.3 Credit Top-Ups

In addition to subscription credits, you may purchase additional credits as a one-time top-up purchase. Top-up credits do not expire for the duration of your active subscription. If you cancel your subscription, any remaining top-up credits are forfeited when the subscription ends at the end of the current billing period.

4.4 Annual Discount

Users who choose annual billing receive a discounted rate as displayed at the time of purchase. The annual plan is billed as a single upfront payment. Switching from annual to quarterly billing takes effect at the end of the current annual billing period.

We do not offer self-service free trials. On a case-by-case basis, we may agree with a company to run a free proof of concept for a limited time. If we do:

• The proof of concept's features, credit allowance, and duration are those we confirm to you in writing when we agree to it
• No payment method is required unless we state otherwise
• At the end of the proof of concept, your account moves to our free plan, which includes no credits, unless you subscribe. No automatic charges will occur without your explicit consent

We may modify or end a proof of concept at any time. One proof of concept per organisation. Creating multiple accounts to obtain or extend free access is a violation of these Terms.

All payments are processed securely through our third-party payment provider. By providing payment details, you authorise us to charge the applicable fees for your selected plan or purchase.

• Subscription fees are billed at the start of each billing cycle
• All prices are exclusive of VAT unless stated otherwise. VAT will be applied in accordance with applicable Swedish and EU tax law
• You are responsible for ensuring your payment information is accurate and up to date
• If a payment fails, we may suspend access to your account until payment is resolved

lemonreach AB is a VAT-registered entity in Sweden. Business customers in the EU may be eligible for reverse charge VAT. Please ensure your VAT number is correctly entered in your account settings.

Quarterly subscriptions are non-refundable. If you cancel a quarterly subscription, you will retain access to the Service until the end of the current billing period, after which no further charges will be made.

Annual subscriptions: if you cancel within 14 days of your initial annual purchase and have not used more than 10% of your annual credit allowance, you may request a pro-rata refund by contacting us at [email protected]. Refunds will not be issued beyond this window.

Credit top-up purchases are non-refundable once credits have been consumed. Unconsumed top-up credits may be refunded at our discretion within 14 days of purchase.

Nothing in this section limits any right that cannot be excluded under mandatory law.

8.1 Your Content

lemonreach allows you to upload documents and files to your company profile to personalise and contextualise your outreach. You retain full ownership of any content you upload ("User Content").

8.2 Licence Grant

By uploading content to lemonreach, you grant us a limited, non-exclusive, royalty-free licence to store, process, and use your User Content solely for the purpose of providing the Service to you. We do not use your User Content to train AI models or share it with third parties, except as described in our Privacy Policy.

8.3 Your Responsibilities

You are solely responsible for all User Content you upload. You represent and warrant that:

• You have the right to upload the content and grant us the licence described above
• Your content does not infringe any third-party intellectual property rights
• Your content does not contain malware, viruses, or harmful code
• Your content does not violate any applicable law or regulation

8.4 Infringement Notices

If you believe that any content on lemonreach infringes your intellectual property rights, please contact us at [email protected] with a description of the alleged infringement and relevant supporting information.

lemonreach uses artificial intelligence, including large language models, to generate outreach emails, LinkedIn messages, and other content on your behalf. You acknowledge and agree that:

• AI-generated content is produced automatically and may not always be accurate, appropriate, or complete
• You are solely responsible for reviewing all AI-generated content before sending it to any recipient
• lemonreach does not guarantee the effectiveness, deliverability, or compliance of AI-generated emails or LinkedIn messages
• You must not use AI-generated content in a manner that violates applicable law, including data protection and electronic marketing laws such as the GDPR, the ePrivacy Directive and its national implementations (for example the Swedish Marketing Act), CAN-SPAM, or CASL
• Ownership of AI-generated content produced by lemonreach on your behalf vests in you, subject to these Terms

You agree to use lemonreach only for lawful B2B outreach purposes. You must not use the Service to:

• Send unsolicited emails, LinkedIn invitations, or LinkedIn messages to individuals without a lawful basis under applicable law (including GDPR)
• Harvest personal data in bulk. Bulk harvesting means collecting or retrieving personal data beyond what your own B2B outreach needs, including:
  • Building a general contact database, or enriching people you do not intend to contact
  • Exporting, selling, licensing, or sharing data obtained through the Service with third parties
  • Using data obtained through the Service for any purpose other than your own B2B outreach, such as training AI models or enriching other databases or systems, except syncing records of the people you are working with to your own CRM
  • Extracting data from the Service by automated or scripted means outside the Service's own features, including through a LinkedIn account connected to it
  For clarity, the following is not bulk harvesting: searching for people who match your ideal customer profile, enriching people you intend to contact, using monitors that add relevant prospects to your own campaigns, and keeping records of the people you are working with in your own CRM, in each case within the limits the Service applies.
• Process special categories of personal data (such as health data, political opinions, or religious beliefs), personal data relating to criminal convictions and offences, or the personal data of children
• Impersonate any person, organisation, or brand
• Send content that is abusive, discriminatory, defamatory, threatening, or fraudulent
• Circumvent any technical or security measures of the Service
• Attempt to gain unauthorised access to other users' accounts or data
• Use the Service in any way that could damage, overload, or impair our infrastructure
• Resell or sublicence access to lemonreach without our written consent
• Use the Service for any purpose that violates applicable export control or sanctions laws

We reserve the right to suspend or terminate access to any account that we determine, in our sole discretion, is in violation of these acceptable use requirements.

11.1 LinkedIn Enrichment

lemonreach's LinkedIn enrichment feature retrieves LinkedIn profile data only through your own LinkedIn account, connected through the browser extension as described in Section 11.4, to help personalise your outreach. lemonreach does not use third-party data providers or shared accounts to retrieve LinkedIn profile data or to send LinkedIn invitations or messages. By using this feature, you acknowledge that:

• You are responsible for ensuring your use of enriched prospect data complies with applicable data protection law, including GDPR
• lemonreach is not affiliated with or endorsed by LinkedIn
• We do not guarantee the accuracy or completeness of enriched profile data
• You must have a legitimate interest or other lawful basis under GDPR to process the personal data of prospects you enrich
• Enriched data should only be used for professional B2B outreach and must not be retained longer than necessary

11.2 Prospecting & Contact Data

lemonreach provides prospecting functionality that allows you to search for and retrieve business contact information through third-party data providers. By using this feature, you acknowledge that:

• Contact data returned through prospecting is sourced from third-party providers and is intended for professional B2B use only
• You are solely responsible for ensuring that your use of any contact data retrieved through lemonreach complies with applicable law, including GDPR and any other relevant data protection regulations
• You must have a lawful basis, such as legitimate interest, for processing any personal data of individuals identified through prospecting
• lemonreach does not guarantee the accuracy, completeness, or currency of contact data returned by third-party providers
• Contact data must not be retained, repurposed, or shared beyond what is necessary for your stated outreach purpose
• You must honour opt-out requests promptly and maintain appropriate suppression lists
• Before contacting anyone, you must check the contact data against any do-not-call, do-not-contact, or opt-out registry that applies to that person and channel, and obtain and keep a record of any consent or lawful basis that applicable marketing and data protection law requires. These requirements differ by country and channel
• If lemonreach passes on to you a deletion or opt-out request concerning contact data you obtained through lemonreach, you must honour it in accordance with applicable law
• You must not use contact data obtained through lemonreach to build, train, or populate a contact database or data product offered to others, or extract it from lemonreach other than through the features of the Service

11.3 Your Responsibilities as Data Controller

When using any feature of lemonreach, including prospecting, enrichment, monitors, email, calling, and LinkedIn outreach through a connected account, you act as the data controller in respect of the personal data of the individuals you target. This means you are responsible for determining the purpose and legal basis for processing, ensuring transparency toward data subjects where required, and complying with data subject rights requests. lemonreach acts as your data processor: it processes this data solely on your behalf and in accordance with your instructions, as set out in our Data Processing Agreement.

11.4 Browser Extension and Your LinkedIn Account

lemonreach offers an optional browser extension. When you connect your LinkedIn account through it and agree on its consent screen, the extension acts through that account from your own browser so your campaigns and monitors can run for you. Your LinkedIn session cookies stay in your browser and are not stored on our servers. By doing so, you authorise lemonreach to act through that account on your behalf: viewing the profiles, recent posts, skills, and work history of prospects you research or enrich, and the pages, posts, and job listings of companies you research, enrich, or monitor; sending the connection invitations and messages in your campaigns; reading replies from your prospects; and checking whether your invitations have been accepted. How we handle your LinkedIn connection is described in Section 3.5 of our Privacy Policy, and we process the data handled through your LinkedIn account as your data processor under our Data Processing Agreement. By using the extension, you acknowledge that:

• You may only connect a LinkedIn account that is your own, and you must not connect an account that belongs to someone else
• Every invitation and message sent through your LinkedIn account is sent on your instruction, and you are responsible for its content and recipients
• You are responsible for ensuring that your use of the extension complies with LinkedIn's User Agreement and any applicable law
• LinkedIn may limit, restrict, or suspend accounts at its own discretion. lemonreach applies sending limits but does not guarantee that your LinkedIn account will not be restricted, and is not liable for any action LinkedIn takes against your account
• You can stop this access at any time by disconnecting LinkedIn in lemonreach settings or in the extension, signing out of the extension, or uninstalling it

11.5 Integrations You Connect

The Service lets you connect third-party services that you control, such as your Google Workspace or Microsoft 365 mailbox, your LinkedIn account (through the browser extension), your CRM (HubSpot, Attio, or Salesforce), including webhooks that send leads from your CRM to lemonreach, Aircall, Snitcher, your own Cognism account where enabled for your team, and AI agents or tools you connect through MCP. When you connect one, you instruct lemonreach to exchange data with it on your behalf, as described in Section 7 of our Data Processing Agreement. Your use of each third-party service is governed by your own agreement with its provider, and you are responsible for holding the accounts, licences, and permissions needed to connect it. lemonreach is not responsible for third-party services or their availability, and may change or discontinue an integration if the provider changes or withdraws the access it relies on.

lemonreach offers an optional AI-powered prospecting add-on that allows users to discover new prospects using natural language search. The prospecting feature uses artificial intelligence to match your search criteria against third-party data sources and returns a list of potential prospects. By using this feature, you acknowledge and agree that:

• Prospect search results are AI-generated matches based on available data and may not be fully accurate or complete
• Work email and phone number enrichment is performed through a third-party data provider, which verifies the data it returns. This is separate from LinkedIn enrichment, which runs only through your own LinkedIn account (Section 11.1). We do not guarantee a specific match rate or accuracy
• You are solely responsible for verifying the relevance and suitability of discovered prospects for your outreach campaigns
• You must have a legitimate interest or other lawful basis under GDPR to process the personal data of prospects discovered through this feature
• Discovered prospect data must only be used for professional B2B outreach purposes and must not be retained longer than necessary
• You must not use the prospecting feature for bulk data scraping, resale of data, or any purpose other than your own B2B outreach
• lemonreach is not liable for any decisions made based on AI-generated prospect matches or enriched data

The AI Prospecting add-on is available on any subscription plan for an additional fee as specified on our pricing page, billed on the same cycle as your plan. Contact us to add it to your plan. Credits included with the add-on follow the same rules as subscription credits outlined in Section 4.

lemonreach and all related technology, design, trademarks, logos, and content (excluding User Content) are the exclusive property of lemonreach AB or its licensors. Nothing in these Terms transfers any intellectual property rights to you.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Service solely for your internal business purposes during the term of your subscription. You may not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Service.

If you submit feedback, suggestions, ideas, or recommendations regarding lemonreach ("Feedback"), you agree that we may use, implement, and incorporate such Feedback into the Service without any obligation to compensate you, seek your approval, or credit you. By submitting Feedback, you waive any rights you may have in such Feedback to the fullest extent permitted by law.

Our Privacy Policy describes how lemonreach processes personal data as a data controller. Our infrastructure is hosted in the European Union (AWS Frankfurt region) to support GDPR compliance.

Where lemonreach processes personal data on your behalf, which covers all prospect, contact, and campaign data in the Service, including data handled through a LinkedIn account or other integration you connect, we act as a data processor and you act as the data controller. lemonreach acts as a data controller only for the data it needs to run its own business, such as your account registration, billing, and support data and data about visitors to our website, as described in our Privacy Policy. Our Data Processing Agreement forms part of these Terms, is incorporated by reference, and governs this relationship. You accept it when you accept these Terms, and a counter-signed copy is available on request.

For any privacy-related enquiries or data subject requests, please contact us at [email protected].

We aim to provide a reliable and high-quality service, but we do not guarantee uninterrupted availability. lemonreach may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where we make material changes, we will provide reasonable notice. Continued use of the Service following such notice constitutes acceptance of the changes.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Service will meet your specific requirements
• AI-generated content will be accurate, complete, or suitable for your intended use
• The Service will be free from errors, interruptions, or security vulnerabilities
• Results from using lemonreach, including email open rates or response rates, will meet any particular standard

To the fullest extent permitted by applicable law, neither party, nor their directors, employees, and contractors, shall be liable to the other party for any indirect, incidental, special, consequential, or punitive damages arising under or in connection with these Terms or the Service, including but not limited to loss of profits, loss of data, reputational harm, or the cost of substitute services.

Each party's total aggregate liability to the other party for all claims arising under or in connection with these Terms shall not exceed the total amount paid by you to lemonreach in the 12 months preceding the event giving rise to the claim.

The limitations in this section do not apply to:

• Liability for death or personal injury caused by negligence
• Damage caused intentionally or through gross negligence
• Fraud
• Your obligation to pay the fees and charges due under these Terms
• Your obligations under Section 19 (Indemnification)
• Your breach of Section 10 (Acceptable Use)
• Any other liability that cannot be limited or excluded by law

You agree to indemnify, defend, and hold harmless lemonreach AB and its officers, directors, employees, and agents from and against any claims, demands, and proceedings brought by a third party, including a data subject, a supervisory or other public authority, or a platform such as LinkedIn, and any resulting damages, losses, fines, and expenses (including reasonable legal fees), to the extent permitted by law, arising from:

• Your use of the Service in violation of these Terms
• Your User Content
• Your violation of any applicable law or third-party rights
• Any outreach campaigns conducted using lemonreach, including invitations and messages sent through a LinkedIn account you connect

This indemnity does not apply to the extent a claim is caused by lemonreach's breach of these Terms or the Data Processing Agreement.

lemonreach will notify you promptly of any claim covered by this section, give you reasonable cooperation at your expense, and not settle a claim in a way that imposes liability on you without your prior written consent, which you will not unreasonably withhold.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access to the Service immediately and without notice if:

• You breach any provision of these Terms
• We are required to do so by law
• Your use of the Service poses a risk to us or other users

Upon termination, your right to use the Service ceases immediately. Before termination, you can export campaign data from the Service, or ask us at [email protected] to return your data, and personal data we process on your behalf is returned or deleted as set out in Section 11 of our Data Processing Agreement. Other data is retained only as described in our Privacy Policy or as required by law. Provisions of these Terms that by their nature should survive termination will do so, including Sections 11.3, 13, 14, 15, 17, 18, 19, 21, 23, and 24.

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles.

Any disputes arising from or in connection with these Terms shall first be attempted to be resolved amicably. If a resolution cannot be reached within 30 days, disputes shall be submitted to the exclusive jurisdiction of the Swedish courts, with the Malmö District Court (Malmö tingsrätt) as the court of first instance.

We may update these Terms from time to time to reflect changes in our Service, business practices, or applicable law. When we make material changes, we will notify you by email or through a prominent notice in the app at least 14 days before the changes take effect.

Your continued use of lemonreach after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.

The date at the top of this page indicates when these Terms were last updated.

Each party will keep confidential any non-public information it receives from the other party in connection with the Service that is marked as confidential or that should reasonably be understood to be confidential, including your User Content and the data in your account, and our non-public product, pricing, and security information. Each party will use such information only to perform its obligations or exercise its rights under these Terms, and will disclose it only to its employees, contractors, and advisers who need to know it and are bound by confidentiality obligations no less protective than this section.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known to the receiving party before disclosure, is lawfully received from a third party without a duty of confidentiality, or is independently developed. A party may disclose confidential information where required by law or by a court or authority, after notifying the other party where legally permitted. Personal data is additionally protected by our Data Processing Agreement. These obligations continue for three years after termination, and for as long as the information remains a trade secret.

• Order of precedence: if there is a conflict between these Terms and the Data Processing Agreement, the Data Processing Agreement prevails in relation to the processing of personal data on your behalf, and these Terms prevail in all other respects. A signed agreement between you and lemonreach prevails over these Terms to the extent it expressly says so, except that it replaces or amends the Data Processing Agreement only if it is a data processing agreement that expressly says so.
• Entire agreement: these Terms, the Data Processing Agreement, and any order form or signed agreement form the entire agreement between you and lemonreach regarding the Service and supersede any prior understanding on the same subject.
• Force majeure: neither party is liable for a failure or delay in performance caused by circumstances beyond its reasonable control, such as natural disasters, war, labour disputes, governmental action, or failures of third-party networks or infrastructure. This does not apply to payment obligations.
• Assignment: you may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our business or assets, on notice to you.
• Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver: a failure or delay in exercising a right under these Terms does not waive that right.
• Notices: we may give you notices by email to the address associated with your account or through the Service. You may give us notices by email to [email protected].
• Language: these Terms are drawn up in English. If they are translated, the English version prevails.

If you have any questions about these Terms & Conditions, please contact us: